Data Deletion
Last updated: October 28, 2026
You can delete your data from Conecta2s in any of the following ways.
1. If you are a business using Conecta2s
- To delete a channel and its access tokens: in the dashboard, go to Channels → Disconnect.
- To delete your entire workspace (channels, conversations, contacts and knowledge base): go to Workspace → Delete workspace. You can download an export of your data first.
- To delete your user account, email us at ventas@ptyfactory.tech.
2. If you connected Conecta2s with Facebook or Instagram
You can remove access from Facebook (Settings & privacy → Business integrations) or Instagram (Settings → Apps and websites). Meta sends us the deletion request and gives you a code to check its status on this page.
3. If you are a customer of a business that uses Conecta2s
Your messages belong to that business. You can ask it to delete them, or email us at ventas@ptyfactory.tech and we will handle it with the business.
4. Timeline
Requests are completed within 30 days. Encrypted backups are removed within the same period.